The Website and its Content is owned by The Eupatheia Center (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of our Website (“Website”).

This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data (as defined below) used to access this Website. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Website shall be limited to the purposes under this Privacy Policy, and also our Terms of Use if you are a client or customer.

Please read this Privacy Policy carefully. We reserve the right to change this Privacy Policy on the Website at any time without notice. In the event of a material change, we will let you know via email and or by notice on our Website.

Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Website or its content is governed by this Privacy Policy.  By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it. 

Information We May Collect

We collect personal information from you so that we can provide you with a positive experience when utilizing our Website or content.  We will only collect the minimum amount of information necessary for us to fulfill our obligation to you.  We may collect:

1.     A name and an email address so we can deliver our newsletter to you - you would be affirmatively consenting to this by providing this information to us in our contact forms.

2.     Billing information including name, address and credit card information so that we can process payment to deliver our products or services to you under our contractual obligation.

3.     A name and an email address and a phone number if you complete our contact form with a question. SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes or any other purpose in any circumstance. We may send you marketing emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.

4.     A name, email address, phone number, insurance information on our intake and consent forms. We also ask for personal history, information on current symptoms, medical history and any information you wish to share pertaining to making an appointment. SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes under any circumstances. We use formsite.com to collect our intake and consent form data. Formsite’s privacy terms and SMS terms - https://www.formsite.com/tos/  

5.     A name, email address and telephone number, along with information on why you are seeking an appointment and what sort of appointment you are seeking. SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes under any circumstances.

Please note that the information above (“Personal Data”) that you are giving to us is voluntary, and by providing this information to us you are giving consent for us to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us here. You may also opt out of any SMS communications at any time simply by responding OPT-OUT or STOP at any time.

If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website or Content or be able to make an appointment with us. Some information is necessary to for consent to treatment and for fulfilling the necessary criteria stipulated by insurance providers or to be able to provide the treatment as a licensed provider.

SMS Consent

View our full SMS Terms & Conditions here.

As a business, we communicate periodically via SMS with our clients. SMS information or numbers collected for SMS purposes will not be shared with third parties or affiliates under any circumstances. We are expliciting forbidden to share your this information by our carriers and Ringcentral. Clients have the option to OPT OUT at any time. Communication via SMS is used in the following circumstances:

  • To respond to a client application form. An opt in to SMS is provided on that form.

  • To confirm client appointments.

  • To follow up on a doctor referral to set up an appointment.

  • To respond to a voicemail from client, family member, the client’s school, the client’s medical provider.

  • To respond to a request for information from the client.

  • To correspond due to an emergency situation the client may have.

  • To cancel or reschedule a client appointment.

  • To inform the client that their evaluation is complete or to report on the progress of an evaluation.

  • To notify of any change in services due to delay, unforeseen circumstances. sickness or weather, such as hurricane.

  • In response to a request for continuous care and for information pertaining to that care as requested, such as responding about a referral to another provider when requesting update or further information.

We do not use SMS to market services to a client. We only use SMS pertained to professional psychological services that we provide at the request of the client or their referring provider – their primary care physician, psychiatrist, therapist, counselor, neurologist, school counselor, or other medical provider.

By completing the patient application form, our contact form, any other testing services application form, the intake and consent forms, you agree to receive text notifications. An opt-in is included in these forms.

If you wish to unsubscribe from receiving text messages and notifications, reply with STOP or OPT OUT to any mobile message sent to you related to our services. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. Message frequency varies.

For any questions, please text HELP to the number you received the messages from. You can also contact us here for more information.

SMS systems we use:

- Therasoft.com  - psychology scheduling software.

- Ringcentral - our communications phone system. See their polices here.

- MyTherapist app - an client app for managing appointments and payments provided by Therasoft.com

If you have received an SMS in error, please contact here . 

Other Information We May Collect

Our website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device, Web pages you visited prior to coming to this website, Web pages you view while on this website, Your IP address.

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Our Blog on our website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

Your name (which will be displayed as part of your posted comment), Your email address (optional, to let you know if someone replies to your comment), Your website URL (optional).

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

Information about your browser, network and device, Details about the web page or content you shared or proposed to share, Your IP address.

If you create a customer account on our website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

Billing and shipping address(es), Details about your orders (for example, your shirt size), Email address. Name, Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

When you make a purchase from us on our website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Our client psychotherapy software is Therasoft.com. Our credit card processor is clearent.com.

What We Do with Information We Collect

 1.      Contact You

We may contact you with information that you provide to us based on these lawful grounds for processing:

a) Consent. We may contact you if you give us your clear, unambiguous, affirmative consent to contact you.

b) Contract.  We will contact you under our contractual obligation to deliver goods or services you purchase from us.

c) Legitimate Interest.  We may contact you if we feel you have a legitimate interest in hearing from us.  For example, if you sign up to our newsletter, we may send you marketing emails regarding new services.  Or if you apply for an appointment, we will contact you to discuss. You will always have the option to opt out of any of our emails or SMS.

 2.      Process Payments

We will use the Personal Data you give to us in order to process your payment for the purchase of goods or services under a contract. We only use third party payment processors that take the utmost care in securing data and comply with the GDPR. Our third party processor is clearent.com or Stripe.

3.      Targeted Social Media Advertisements

We may use the data you provide to us to run social media advertisements and / or create look-alike audiences for advertisements. We do not disclose patient information and are

4.      Share with Third Parties

We may share your information with trusted third parties such as our newsletter provider in order to contact you via email, or our merchant accounts to process payments, or Google / social media accounts in order to run advertisements and our affiliates.

Viewing by Others

Note that whenever you voluntarily make your Personal Data available for viewing by others online through this Website or its content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the information that you voluntarily share (i.e., sharing a comment on a blog post, posting in a Facebook group that we manage, sharing details on a group coaching call, etc.).

Submission, Storage, Sharing and Transferring of Personal Data

Personal Data that you provide to us is stored internally or through a data management system. Your Personal Data will only be accessed by those who help to obtain, manage or store that information, or who have a legitimate need to know such Personal Data (i.e., our hosting provider, newsletter provider, payment processors or team members).

Data Retention

We retain your Personal Data for the minimum amount of time necessary to provide you with the information and/or services that you requested from us. We may include certain Personal Data for longer periods of time if necessary for legal, contractual and accounting obligations.

Confidentiality

We aim to keep the Personal Data that you share with us confidential. Please note that we may disclose such information if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our rights or property or those of our users or licensees, (2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or (3) to investigate or respond to any real or perceived violation of this Privacy Policy, or any other Terms of Use or agreement with us.

Passwords

To use certain features of the Website or its content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your Personal Data at your own risk.

You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.

We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

How You Can Access, Update or Delete Your Personal Data

You have the right to:

1.     Request information about how your Personal Data is being used and request a copy of what Personal Data we use.

2.     Restrict processing if you think the Personal Data is not accurate, unlawful, or no longer needed.

3.     Rectify or erase Personal Data and receive confirmation of the rectification or erasure. (You have the “right to be forgotten”).

4.     Withdraw your consent at any time to the processing of your Personal Data.

5.     Lodge a complaint with a supervisory authority if you feel we are using your Personal Data unlawfully.

6.     Receive Personal Data portability and transference to another controller without our hindrance.

7.     Object to our use of your Personal Data.

8.     Not be subject to an automated decision based solely on automatic processing, including profiling, which legally or significantly affects you.

Unsubscribe

You may unsubscribe from our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications. If you have questions or are experiencing problems unsubscribing, please contact us at . You may opt out of SMS by responding with Opt Out or Stop.

Security

We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorized access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data as we do. That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.

Anti-Spam Policy

We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent or share your email address.

Third Party Websites

We may link to other websites on our Website. We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Personal Data.

Children’s Online Privacy Protection Act Compliance

We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). Our Website and its content is directed to individuals who are at least 18 years old or older.

Notification of Changes

We may use your Personal Data, such as your contact information, to inform you of changes to the Website or its content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any of information obtained through or on the Website or its content following the posting of changes and/or modifications constituted acceptance of the revised Privacy Policy. Should there be a material change to our Privacy Policy, we will contact you via email or by a prominent note on our Website.

Data Controller and Processors

We are the data controllers as we are collecting and using your Personal Data.  We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR- compliant.

If you have any questions about this Privacy Policy, please contact us here.